Player protection program

KPKO Responsible Gaming — Play Safe, Play Smart

Gaming on kpko should be entertainment, not stress. We believe every player has the right to know their limits and play within them — which is why all our tools are completely free.

kpko's Commitment
Access by minors is prevented with zero tolerance
All limit-setting tools are free and take effect instantly
Reality Check — A built-in reminder system to keep track of your time while playing
Our trained support team is here to assist players who are experiencing difficulties
Actively alerted based on monitoring of play patterns
Gaming is entertainment, not a guaranteed source of income. Never bet more than you can afford to lose. 18+ Only

Gaming Should Be Fun — What Responsible Gaming Means and Why It Matters

Responsible Gaming means playing in a way that doesn't negatively affect other areas of your life — your family, work, health, or finances. It's not a set of restrictions; it's a mindset.

At kpko, responsible gaming is our top priority. If a player loses today but stays calm and sticks to their set budget — that's responsible gaming. And if things ever start to feel out of control, don't wait a moment to use kpko's protection tools.

As online gaming continues to grow in Bangladesh, so does the need for awareness. At kpko, we believe our responsibility goes beyond building a great platform — ensuring player safety is a core part of what we do.

5 Principles of Healthy Gaming

Only play with money you can afford to lose
Never bet with money set aside for living expenses.
Set a Time Limit
Decide in advance how long you'll play each day.
Play for Entertainment
If you lose, don't be discouraged — focus on doing better next time.
Don't Chase Your Losses
"Chasing losses" is the most dangerous habit you can develop.
Don't Hesitate to Ask for Help
If something feels wrong, reach out to kpko support right away.

What is problem gambling and how to avoid it

Problem gaming begins when gaming is no longer just entertainment — it becomes a compulsion. It's a condition that develops gradually, and the early warning signs are often ones we can't spot in ourselves. More often than not, the people closest to us notice first.

Kpko's responsible gaming team has spent years working alongside Bangladeshi players. We know where the line needs to be drawn. Our system automatically detects unusual betting patterns and sends a direct message to the player concerned. This isn't a punishment — it's how we show we care.

Remember — seeking help is not a sign of weakness, it's a sign of self-awareness. kpko's support team never judges. They only help.

Important: For any assistance related to responsible gaming support@kpko.clickto email us or connect via live chat. Your identity will be kept completely confidential.

Watch out immediately if you notice any of these 6 signs

If you notice these signs in yourself or someone you know, don't wait — take action now

01
Chasing losses with more bets

"Chasing losses" — placing bigger bets after a loss to try to win back what you've lost — is one of the most dangerous habits to develop.

02
Hiding it from family and friends

Feeling the need to hide your gaming from the people close to you is a clear sign that something is wrong.

03
Betting with Essential Funds

If you find yourself thinking about using rent money, your child's education fund, or grocery money to place bets, this is a serious warning sign.

04
Disrupted sleep and daily routine

Staying up late to game, or feeling restless when you can't — these are signs of psychological dependence.

05
Progressively increasing bet sizes

Needing to place bigger bets than before to feel the same thrill — this is a sign of increased "tolerance," a classic indicator of problem gaming.

06
Withdrawing from Social Relationships

If you find yourself regularly skipping time with friends, family, or social events because of gaming, seek help immediately.

Protection Tools

How kpko's Responsible Gaming Tools Work

All tools are completely free and available at any time from Account Settings

Tool 01
Deposit limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once the limit is reached, further deposits will be automatically blocked.

How to Use
  • Go to Account Settings
  • Select the "Responsible Gaming" tab
  • Enter your preferred limit and save
  • Takes Effect Instantly
Tool 02
Session time limit

Set a maximum duration for uninterrupted play. Once the limit is reached, you'll be automatically logged out and prompted to take a break.

Time Limit Options
  • 30 Minutes / 1 Hour / 2 Hours
  • Custom duration (15 minutes to 8 hours)
  • You can log back in once the time limit expires
  • You can also set a daily cap on total playtime
Tool 03
Reality Check

A pop-up will appear at set intervals showing how long you've been playing and how much you've won/lost in the current session.

Notification Preferences
  • Every 15, 30, or 60 minutes
  • Session stats will be available to view
  • Option to Continue or Take a Break
Tool 04
Cooling-Off

Temporarily suspend your account for 1 day, 1 week, or 1 month. No deposits or bets can be placed during this period.

Keep in mind
  • Cooling-off periods take effect immediately
  • Cannot Be Withdrawn Before the Set Period Ends
  • Your existing balance remains safe
Tool 05
Self-exclusion

Permanently or long-term (6 months, 1 year, or permanently) exclude yourself from the platform. A brave decision for the sake of your mental health.

What Self-Exclusion Means
  • Permanent Account Closure
  • Turn Off Marketing Messages
  • Irrevocable for a minimum of 6 months
Tool 06
Loss limit

Set a maximum daily or weekly loss limit. Once that limit is reached, betting will automatically stop for the rest of that day.

Effectiveness
  • ৳100 or any amount above
  • You'll receive a notification when your limit is reached
  • You can resume the next day

Are your gaming habits healthy? Answer these 5 questions

Answer honestly — the results are for your eyes only

1
Have you tried to cut back or stop gaming but couldn't?
2
Have you placed bets beyond your gaming budget in the past month?
3
Have you ever lied to family or friends about your gaming?
4
Do you stay upset or anxious for a long time after a loss?
5
Is gaming causing you to neglect your work, studies, or family?

How kpko Has Invested in Responsible Gaming

Our goal is to build a complete culture of player protection — not just provide tools

AI-Powered Monitoring

Our automated system analyzes betting patterns around the clock. If unusual behavior is detected, an immediate alert is sent to the player.

Trained Support Team

Kpko's support team has received specialist training in responsible gaming. They help without judgment.

Minor protection

A strict age verification process is in place. No withdrawals are processed without completed KYC. No one under the age of 18 can open an account under any circumstances.

Proactive Alerts

Responsible gaming information and reminders are sent to all players at regular intervals — not just when there's a problem.

Instant Effect

Any limit or self-exclusion you set takes effect immediately. No waiting period, no verification hassle.

Mental Health Awareness

Kpko regularly publishes responsible gaming articles and information to raise awareness within Bangladesh's gaming community.

FAQ

Questions Players Ask

If you're experiencing issues with the app, start with a few simple steps. (1) Clear Cache: Clear the kpko app's cache and data from your phone's settings — this resolves most issues. (2) Check for updates: Download the latest version from the Play Store or directly from kpko.click. Some features may not work properly on older versions. (3) Restart Your Phone: A simple restart often fixes the issue. (4) Check Your Internet Connection: The app may crash on a weak network — try connecting to Wi-Fi or a stronger mobile data signal. (5) If none of the above solutions work, contact us via live chat or support@kpko.clickContact us with your phone model and a description of the issue. Alternatively, kpko.click is fully accessible via mobile browser.

Activating responsible gaming tools on kpko is quick and easy. After logging in, click the profile icon at the top right, then "Account Settings""Responsible Gaming" Go to the tab. There you'll find: (a) Deposit limit — Set a maximum deposit amount on a daily/weekly/monthly basis; (b) Loss limit — set the maximum loss amount at which betting will stop for the day; (c) Session time limit — Maximum duration of uninterrupted play; (d) Reality Check — how often session statistics are shown during play; (e) Cooling-off or self-exclusion — Take a short break or a longer one. Limit increases take effect after 24 hours (for your protection), but reductions and exclusions take effect immediately. If you need help, our support team is always here.

Start Safe Gaming — Keep the Fun Alive

Register on kpko, set your limits, and play with peace of mind. Gaming is best enjoyed for as long as it stays fun.

Free
All protection tools
Instant
Limits Take Effect Immediately
24/7
Support
18+
Only
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